Lender report card · New Jersey

Webster Bank, N.a.

Stamford, CT · What the federal mortgage record shows about how Webster Bank, N.a. treated New Jersey applicants, 2018–2025 — 1,384 reported decisions. This is historical behavior, not a prediction about your loan.

Approval rate
91.0%
1,260 approved
Denial rate
9.0%
124 denied
Decisions
1,384
2018–2025
Avg. rate spread
-0.03 pp
vs. market benchmark
91.0% approved
9.0% denied

Share of 1,384 New Jersey applications Webster Bank, N.a. approved vs. denied. Excludes loans it merely purchased on the secondary market, and applications withdrawn or left incomplete.

Approval rate by loan type

Conventional91.0% of 1,384 · NJ 87%

“NJ” = the statewide average approval rate for that loan type, for comparison.

Approval rate over time

84%88%92%96%100%100%89%93%93%93%91%89%87%20182019202020212022202320242025

Pricing

Adjusting for its loan-type mix, Webster Bank, N.a.’s rates ran -0.26 pp lower than the typical New Jersey lender (average rate spread -0.03 pp above the market benchmark). Rate spread is APR minus the average prime offer rate; positive means costlier than the low-risk benchmark.

Who Webster Bank, N.a. approves

By income
$100–150k80.6% · 31$150–250k90.1% · 263$250k+91.8% · 1,068
By debt-to-income
Under 36%94.6% · 80036–43%94.0% · 52043–50%35.0% · 40
By down payment (LTV)
20%+ down90.8% · 1,10610–20% down94.0% · 265

Why Webster Bank, N.a. denied applications

Debt-to-income ratio37% of denialsCredit history27% of denialsInsufficient cash to close26% of denialsOther15% of denialsCollateral (value/type)10% of denialsUnverifiable information6% of denials

Where Webster Bank, N.a. lends in NJ

CountyDecisionsApproval
Bergen County39992.2%
Essex County20090.0%
Monmouth County14488.2%
Hudson County12588.8%
Morris County10490.4%
Ocean County10289.2%
Union County9093.3%
Mercer County5090.0%

Fees & closing costs

Median total loan costs
$7,801
home purchase
As % of loan
0.83%
NJ median 1.93%
Priced originations
1,033
with fee data

Median lender and third-party costs (the Loan Estimate’s “total loan costs”) on Webster Bank, N.a.’s home-purchase originations — 1.11 points lower than the 1.93% New Jersey median. Typical lender credit toward costs: $575. Excludes prepaid taxes/insurance and escrow deposits. Fees are reported on roughly two-thirds of originations (small lenders are exempt). Methodology →

Consumer complaints

CFPB complaints
11
from NJ, 2022–present

Complaints New Jersey mortgage customers filed against Webster Bank, N.a. with the federal Consumer Financial Protection Bureau, 2022–present. Most common issue: Trouble during payment process. Most mortgage complaints concern servicing — payments, escrow, and foreclosure — so this reflects a company’s customer experience as much as its lending, and volume partly tracks how many loans it services. Source: CFPB Consumer Complaint Database.

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Source: CFPB HMDA loan-level data, 2018–2025 · first-lien, closed-end mortgages on 1–4 family homes in New Jersey reported by Webster Bank, N.a. (LEI WV0OVGBTLUP1XIUJE722). Rates describe past reported outcomes for the lender’s applicant pool and are not a prediction for any individual. Methodology →